TECHNICAL ASSISTANCE , AT32023

Have you read the instruction manual provided with your interface?

Here you will find the necessary information.

If you were unable to correctly install the LPG interface and your issue has not been resolved, you may contact us for assistance. Please note that technical intervention will be charged.

Gazmagazin.ro does not guarantee issue resolution because:

• Your equipment may be defective (vehicle LPG system – faulty ECU, damaged wiring, USB port issues, unstable connection, network problems, laptop/PC malfunction, incorrect interface selection, etc.)

Technical Support Availability

Technical support is available only during business hours:

Monday – Friday: 09:00 – 18:00 (EET)
Requests are handled in chronological order.
If multiple requests are received simultaneously, you will be assisted by a Gazmagazin operator in the order received.

Dedicated technical support is provided by:

• Phone assistance

• Remote connection (AnyDesk or TeamViewer)

Requirements Before Requesting Technical Support

Before contacting us, please ensure that:

1. You have AnyDesk or TeamViewer installed on your computer.

2. Your PC or laptop is fully updated and running a licensed version of Windows (unlicensed or outdated systems often cause software issues).

3. You have an archive utility installed (WinRAR or WinZip).

4. You are able to connect the interface to both the PC/laptop and the vehicle (for example, internet access in the garage area).

What Does Technical Support Provide?

Technical support will assist you with:

• Installing the required drivers

• Installing the necessary LPG diagnostic software

• Establishing communication between your PC/laptop and the LPG system

What Technical Support Does NOT Provide

Technical support does NOT:

• Offer advice on LPG system tuning or parameter adjustments

• Provide programming guidance

• Perform LPG system diagnostics

• Replace professional training or serve as a course on LPG system calibration

Technical support is strictly limited to helping you establish a functional connection between the interface and your LPG system.

Technical Support & Liability Disclaimer – LPG Diagnostic Interfaces

1. General Information

By purchasing and using an LPG diagnostic interface from Gazmagazin.ro, the customer acknowledges that these products are intended for technical use by qualified personnel or individuals with adequate knowledge of LPG systems.

Customers are strongly advised to read the instruction manual provided with the interface before requesting technical support.

2. Scope of Technical Support

Technical support provided by Gazmagazin.ro is strictly limited to:

• Assistance with driver installation

• Assistance with LPG diagnostic software installation

• Basic guidance for establishing communication between the interface and the LPG ECU

Technical support does NOT include:

• LPG system tuning or parameter adjustment advice

• Programming instructions

• Calibration guidance

• Diagnostic interpretation

• Mechanical or electrical troubleshooting of the vehicle

• Professional training or educational services

Technical support is limited exclusively to facilitating the connection between the purchased interface and the customer’s computer.

3. Paid Technical Assistance

If remote or phone assistance is requested, intervention may be subject to additional charges.
The customer will be informed prior to any billable technical session.

Support requests are handled during business hours:

Monday – Friday: 09:00 – 18:00 (EET)
Requests are processed in chronological order of receipt.

Support may be provided via remote connection software such as AnyDesk or TeamViewer.

4. Customer Responsibilities

Before requesting technical support, the customer must ensure:

• The use of a licensed and updated operating system

• The installation of required remote access software (AnyDesk or TeamViewer)

• Proper internet connectivity

• Proper physical connection between the interface, computer and vehicle

• Selection of the correct interface model and adapter for their LPG system

Failure to meet these requirements may prevent successful troubleshooting.

5. No Guarantee of Issue Resolution

Gazmagazin.ro does not guarantee the successful resolution of connection or diagnostic issues.

Malfunctions may result from, but are not limited to:

• Faulty LPG ECU

• Damaged wiring or connectors

• Incorrect LPG installation configuration

• Incompatible ECU version

• Hardware defects in the customer’s computer

• USB port malfunction

• Operating system conflicts

• Incorrect adapter selection

• Licensing or activation requirements imposed by the LPG system manufacturer

Gazmagazin.ro shall not be held responsible for incompatibilities, configuration errors, third-party software restrictions, or defects in the customer’s equipment.

6. Limitation of Liability

Gazmagazin.ro shall not be liable for:

• Incorrect vehicle tuning

• Engine damage

• Mechanical or electrical failures

• Loss of data

• Misuse of diagnostic software

• Improper installation or configuration

The customer assumes full responsibility for the use of the LPG diagnostic interface and related software.

7. Professional Use Recommendation

LPG diagnostic interfaces should be used only by qualified technicians or trained personnel familiar with LPG systems and vehicle electronics.

If the customer lacks sufficient technical knowledge, professional installation and calibration by an authorized LPG service is strongly recommended.